Windows 10 May 2020 Update problems: how to fix them

 

 

Difficulty connecting to more than one Bluetooth device

Realtek and Microsoft have found incompatibility issues with certain versions of drivers for Realtek Bluetooth radios and Windows 10, version 2004 (the Windows 10 May 2020 Update). 

Windows 10 devices with affected Realtek Bluetooth radio drivers might be unable to connect or pair with more than one Bluetooth device at a time after updating.

To safeguard your update experience, Microsoft has applied a compatibility hold on Windows 10 devices with affected Realtek Bluetooth radio drivers installed from being offered Windows 10, version 2004 or Windows Server, version 2004 until the driver has been updated.

Affected platforms:

• Client: Windows 10, version 2004

• Server: Windows Server, version 2004

Next steps: Microsoft and Realtek are working on a resolution and will provide an update in an upcoming release.

Note: We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

Errors or issues during or after updating devices with Conexant ISST audio drivers

Synaptics and Microsoft have found incompatibility issues with certain versions of drivers for Conexant ISST audio driver and Windows 10, version 2004 (the Windows 10 May 2020 Update). Windows 10 devices with affected Conexant ISST audio driver might receive an error or experience issues while installing the update or after the device has updated. 

The affected driver will be named Conexant ISST Audio or Conexant HDAudio Driver under Sound, video and game controllers in Device Manager and have file name uci64a96.dll through uci64a231.dll and a file version lower than 7.231.3.0.

To safeguard your update experience, Microsoft has applied a compatibility hold on Windows 10 devices with affected Conexant or Synaptics audio drivers installed from being offered Windows 10, version 2004 or Windows Server, version 2004 until the driver has been updated.

Affected platforms:

• Client: Windows 10, version 2004

• Server: Windows Server, version 2004

Workaround: To mitigate this issue, you will need to check with your device manufacturer (OEM) to see if an updated driver is available and install it.

Next steps: Microsoft and Synaptics are working on a resolution and will provide an update in an upcoming release.

Note: We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

Errors or issues during or after updating devices with certain Conexant audio drivers

Synaptics and Microsoft have found incompatibility issues with certain versions of drivers for Conexant or Synaptics audio devices and Windows 10, version 2004 (the Windows 10 May 2020 Update). Windows 10 devices with affected Conexant or Synaptics audio drivers might receive a stop error with a blue screen during or after updating to Windows 10, version 2004. 

The affected driver will be named Conexant HDAudio Driver under Sound, video and game controllers in Device Manager and have versions 8.65.47.53, 8.65.56.51, or 8.66.0.0 through 8.66.89.00 for chdrt64.sys or chdrt32.sys.

To safeguard your update experience, Microsoft has applied a compatibility hold on Windows 10 devices with affected Conexant or Synaptics audio drivers installed from being offered Windows 10, version 2004 or Windows Server, version 2004 until the driver has been updated.

Affected platforms:

• Client: Windows 10, version 2004

• Server: Windows Server, version 2004

Next steps: Microsoft and Synaptics are working on a resolution and will provide an update in an upcoming release.

Note: We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

Issues using ImeMode property to control IME mode for individual text entry fields

Some apps utilize the ImeMode property to control the IME (Input Method Editor) mode for individual text entry fields to increase typing efficiency. Some IMEs in Windows 10, version 2004 (the May 2020 Update) might have issues using the ImeMode property with certain apps. For example, the input mode will not switch automatically to Kanji or Hiragana.

Affected platforms:

• Client: Windows 10, version 2004

• Server: Windows Server, version 2004

Next steps: For more information and workaround steps, please see KB4564002.

Variable refresh rate not working as expected on devices with Intel iGPU

Intel and Microsoft have found incompatibility issues when using a monitor with Variable refresh rate (VRR) plugged into an Intel integrated graphics processing unit (iGPU) display adapter and Windows 10, version 2004 (the Windows 10 May 2020 Update). Enabling VRR on affected devices will not enable the VRR for most games, especially games using Direct X 9.

To safeguard your update experience, Microsoft has applied a compatibility hold on Windows 10 devices with affected drivers or firmware from being offered Windows 10, version 2004.

Affected platforms:

• Client: Windows 10, version 2004

Next steps: Microsoft and Intel are working on a resolution and will provide an update in an upcoming release.

Note: We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

 

Stop error when plugging or unplugging a Thunderbolt dock

Intel and Microsoft have found incompatibility issues when Windows 10, version 2004 (the Windows 10 May 2020 Update) is used with certain settings and a Thunderbolt dock. On affected devices, you might receive a stop error with a blue screen when plugging or unplugging a Thunderbolt dock. Affected Windows 10 devices will have at least one Thunderbolt port, have Kernel DMA Protection enabled and Windows Hypervisor Platform disabled. 

To verify your Kernel DMA Protection settings, please see How to check if Kernel DMA Protection is enabled. To verify your Windows Hypervisor Platform settings, select Start, type turn windows features on or off and select it. When the Windows Features dialog opens, find the setting for Windows Hypervisor Platform. If it is note checked, then Windows Hypervisor Platform is disabled.

To safeguard your update experience, Microsoft has applied a compatibility hold on Windows 10 devices with affected drivers or firmware from being offered Windows 10, version 2004.

Affected platforms:

• Client: Windows 10, version 2004

Next steps: Microsoft and Intel are working on a resolution and will provide an update in an upcoming release.

Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

 

Errors or unexpected restarts for some devices using Always On, Always Connected

Some devices using the Always On, Always Connected feature might have compatibility issues with Windows 10, version 2004 (the Windows 10 May 2020 Update). Affected devices will have more than one Always On, Always Connected capable network adapter, such as the Microsoft Surface Pro 7 and Microsoft Surface Laptop 3, and might receive errors or unexpected shutdown or restart.

To safeguard your update experience, Microsoft has applied a compatibility hold on Windows 10 devices with affected drivers or firmware from being offered Windows 10, version 2004.

• Client: Windows 10, version 2004

Next steps: We are working on a resolution and estimate a solution will be available in mid-June.

Note: We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

No mouse input with apps and games using GameInput Redistributable

An incompatibility issue was found with some apps and games using GameInput Redistributable and Windows 10, version 2004 (the Windows 10 May 2020 Update). Affected apps or games might lose mouse input. Note GameInput Redistributable might be bundle with apps and games and might be silently installed during the installation of that app or game.

To safeguard your update experience, Microsoft has applied a compatibility hold on Windows 10 devices with GameInput Redistributable from being offered Windows 10, version 2004.

Affected platforms:4

• Client: Windows 10, version 2004

Next steps: Microsoft is working on a resolution and will provide an update in an upcoming release.

Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

Issues updating or starting up devices when aksfridge.sys or aksdf.sys is present

An incompatibility issue was found with apps or drivers using certain versions of aksfridge.sys or aksdf.sys and Windows 10, version 2004 (the Windows 10 May 2020 Update). When an affected version of aksfridge.sys or aksdf.sys is present, Windows 10, version 2004 might fail to install or might fail to start after updating. Affected file versions are up to 1.8.0.* for aksfridge.sys or up to 1.51.* for aksdf.sys.

To safeguard your update experience, Microsoft has applied a compatibility hold on Windows 10 devices with an affected version of aksfridge.sys from being offered Windows 10, version 2004 or Windows Server, version 2004.

Affected platforms:

• Client: Windows 10, version 2004
• Server: Windows Server, version 2004

Next steps: Microsoft is working on a resolution and will provide an update in an upcoming release.

Note: We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

Issue with older drivers for Nvidia display adapters (GPU)

Nvidia and Microsoft have found incompatibility issues with certain versions of Nvidia display adapter drivers and Windows 10, version 2004 (the Windows 10 May 2020 Update). Windows 10 devices with affected Nvidia display driver versions might receive a stop error with a blue screen or other issues during or after installing the update to Windows 10, version 2004. The affected drivers are any version lower than 358.00.

To safeguard your update experience, Microsoft has applied a compatibility hold on Windows 10 devices with affected Nvidia display drivers drivers installed from being offered Windows 10, version 2004 or Windows Server, version 2004 until the driver has been updated.

Affected platforms:

• Client: Windows 10, version 2004
• Server: Windows Server, version 2004

Next steps: Microsoft and Nvidia are working on a resolution and will provide an update in an upcoming release.

Note: We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

Missing features after installing the Windows 10 May 2020 Update

Have you noticed that some features you used to rely on have disappeared after installing the Windows 10 May 2020 Update?

Unfortunately, this isn't a bug, but rather a deliberate move by Microsoft to clean up Windows 10 and remove old and rarely used features. You can check out our list of the features Microsoft has dropped from Windows 10 May 2020 Update to see which ones have been cut.

How to fix Windows 10 May 2020 Update installation problems

If you're encountering problems installing Windows 10 May 2020 Update via Windows 10's update tool, don't panic. Windows 10 has a built-in troubleshooter that can help identify any problems. This can also reset the Windows Update app, which can help kick start the installation.

To do this, click the Start menu, then click the cog icon on the left, which will open up the Settings window. Click ‘Update & Security’ then ‘Troubleshoot’. Click on ‘Windows Update’ then ‘Run the troubleshooter’ and follow the instructions, and click ‘Apply this fix’ if the troubleshooter finds a solution. 

There have been some reports that the Windows 10 May 2020 Update is causing PCs to crash when installing.

It seems the problem occurs when a PC with old drivers, or incompatible software, installed tries to install the update.

To avoid this issue, you should make sure you update all your drivers first. Check out our guide on how to update your drivers in Windows 10 for steps.

If you've already tried to install the update and it has crashed your PC, then you'll need to perform a clean installation of the Windows 10 May 2020 Update. Be warned, though, as this means you'll lose your installed programs and files.

Check your PC meets the Windows 10 May 2020 minimum system requirements

Check below to make sure your PC meets the minimum system requirements Windows 10 May 2020 needs. If it doesn't, then you won't be able to install the update.

As a general rule, if you have a relatively modern laptop or PC that runs Windows 10 fine, you should be able to run the May 2020 Update without issues.

However, to be sure, here are the minimum system requirements for Windows 10 May 2020:

• RAM: 1GB for 32-bit or 2GB for 64-bit
• Hard disk space: 32GB or larger
• CPU: 1 gigahertz (GHz) or faster compatible processor or System on a Chip (SoC).
  Intel: Up through the following 10th Generation Intel Processors (Intel Core i3/i5/i7/i9-10xxx), and Intel Xeon W-12xx/W-108xx[1], Intel Xeon SP 32xx, 42xx, 52xx, 62xx, and 82xx[1], Intel Atom (J4xxx/J5xxx and N4xxx/N5xxx), Celeron and Pentium Processors
  AMD: Up through the following AMD 7th Generation Processors (A-Series Ax-9xxx & E-Series Ex-9xxx & FX-9xxx); AMD Athlon 2xx processors, AMD Ryzen 3/5/7 4xxx, AMD Opteron[2] and AMD EPYC 7xxx[2]
  Qualcomm: Qualcomm Snapdragon 850 and 8cx
• Screen resolution: 800 x 600
• Graphics: Compatible with DirectX 9 or later with WDDM 1.0 driver
• Internet connection: Required